Pick up, shipping & returns
Pick up order
Allthough we are an online store, we think it is logical that in some cases you want to pick up your order instead of shipping it. That is why we do offer you the possibility to pick up a product and try it on. You can pick up the goods in Hengelo (O), the Netherlands, after making an appointment with us. This is in the east of the Netherlands close to the German border. Payment can be done in cash and by card. You can pick up your order within 48 hours and often even on the same day.
Shipping
All product can be shipped. When your order has been shipped you will receive an email with the tracking code at the end of the day. When the product is ordered before 15:00 it will be shipped the same business day, when it is in stock.
Delivery within the Netherlands (Normally delivered the next business day, sometimes 2 business days)
Envelope shipment from 0 to 2 KG: 5,00 euro (Depending on the size)
Package from 0 tot 10 kg: € 6,95
Orders above 150,00 euro will be shipped free of charge.
Delivery to Belgium (delivery within 1 or 2 business day)
Envelope shipment from 0 to 2 KG: 7,00 euro (Depending on the size)
Package from 0 till 5 kg: € 9,95
Orders above 150,00 euro will be shipped free of charge.
Package to Germany (delivery within 1 to 3 business days, depending on the location)
Envelope shipment from 0 to 2 KG: 4,50 euro (Depending on the size)
Package from 0 till 1 kg: € 7,95
Package from 1 till 5 kg: € 9,95
Orders above 150,00 euro will be shipped free of charge.
Worldwide shipping
We can ship all of our products worldwide. Add your product to the shopping cart and choose your country to see the shipping costs.
Returns
Returning your order is free and possible when meets the following demands:
- The product should be in the same condition to be sold again
- The product is in the same or better shipping package to be returned
- The product has to be returned within 30 days after receiving it
- The order should be returned in our return system
Are you a bol.com customer? Attention; you can only return products thru bol.com, otherwise they will not be accepted by us.
You can now return your order easily and only thru this link:
https://pothelm.shipping-portal.com/rp/
Available in multiple languages.
* We will not ship before payment.